Shipping Policy

At Glimette, we strive to deliver your items as quickly and safely as possible. Please review our shipping and delivery terms below.

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Carriers

Domestic (United States) For domestic shipments, we utilize reliable carriers including USPS and UPS.

International For international shipments, we utilize UPS, or DHL, depending on the destination and best available route.

3. International Duties & Customs

Duties Paid at Checkout To make your experience seamless, applicable customs duties and taxes are calculated and paid by the customer at checkout. This means you should not be charged additional fees upon delivery.

Identity Verification Customs clearance procedures vary by country. In some locations/countries (such as Taiwan), identity verification (e.g., Real Name Authentication) may be required by local authorities.

  • Customer Responsibility: You are responsible for providing any necessary information to customs to facilitate clearance. Failure to provide this may result in delays or the package being returned/destroyed.

4. Order Cancellation

We pride ourselves on our speedy processing times. If you need to cancel an order, you must contact us immediately.

  • Time Window: Please email us at info@glimette.com within 240 minutes (4 hours) of your order being placed.

  • Late Requests: Unfortunately, after 240 minutes, we will not be able to cancel an order as it will have already entered our processing queue.

5. Delivery Issues & Lost Packages

A. Lost Packages (In Transit) If your tracking number shows no movement or you suspect the package is lost during transit:

  1. Contact us at info@glimette.com with your order number.

  2. We will work with our courier partner to investigate.

  3. If the package is confirmed lost during transit by the carrier, we will resend the package at no extra cost.

B. Marked "Delivered" But Not Received If your tracking status says "Delivered" but you cannot locate the package:

  1. Check Surroundings: Please check your mailbox, porch, household surroundings, and ask neighbors if it was left with them.

  2. Wait 48 Hours: In rare cases, packages may be scanned as "delivered" up to 48 hours before actual arrival, especially during holiday seasons.

  3. Contact Us: If it still hasn't arrived, contact us to reconfirm shipment status. We may ask you to open a trace with the local courier.

C. Stolen Items (Post-Delivery) Glimette generally does not provide insurance coverage for items lost or stolen after they have been successfully delivered to the correct address.

  • Discretionary Replacement: However, if you are able to provide a police report verifying that your item was stolen, we may issue a one-time free replacement package on a discretionary basis.

6. Customer Responsibilities & Unclaimed Packages

Address Accuracy Please ensure your shipping address is correct and accessible during the estimated delivery window. We are not responsible for packages delivered to an incorrect address provided by the customer.

Unclaimed / Refused Packages If a package cannot be delivered due to incorrect information, or if customs clearance is refused due to missing recipient details:

  • The package may be destroyed by the courier partner.

  • No Refunds: In these instances, a refund will not be issued, and a replacement will not be arranged.